• A large telecommunications firm wanted to strengthen relationships with its top 100 accounts to increase revenue lock-in, improve value-add, and defend against competitive pressures. We worked with a series of their key customers to identify areas of opportunity and develop processes and technology that would secure their continued loyalty and profitability to our client.
• After experiencing an across the board breakdown of the company's incentive management system, the executive of a national mobility provider wanted to restructure the program. We developed a comprehensive model that spanned executives, managers and staff across multiple divisions.
• Service provisioning can require significant planning and coordination, especially for new development projects and corporate clients. We worked with operations planners and managers to streamline the order-to-delivery process and develop state-of-the-art technology for capacity planning, materials management, and staff deployment.
• Although web channel usage is growing, the call centre remains the primary customer touch point and represents the best opportunity to improve brand image and value add. We helped a national telecom carrier to increase revenues and service performance by enabling a better matching of customer needs with agent capability through the use of advanced customer segmentation models and agent profiles. This engagement delivered improved CSR performance and customer satisfaction.

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To submit your resume, visit Current Opportunities for the list of open positions

Contact Information

Interested in learning more about the work we do in the Telecommunications sector? Connect with an RPO specialist by email attelecommunications @rpomc.com